Shipping
Order preparation
Orders are prepared within 1 business day from confirmation (except for peaks, holidays, or temporary product unavailability).
Delivery
Delivery generally occurs within 24–48 hours from shipment via Liccardi Trasporti. Times are indicative and may vary depending on destination, high demand periods, or causes beyond Caffè Tintori's control.
Delivery information
It is the customer's responsibility to provide a correct and complete address. In case of incorrect/incomplete address or unavailability, any storage or redelivery costs may be charged.
Check upon delivery
At the time of delivery, we recommend checking the package's integrity. In case of visible anomalies, please report it to the courier and contact us promptly.
Returns and right of withdrawal
Right of withdrawal (within 14 days)
The customer can exercise the right of withdrawal within 14 days from the date of delivery, as provided by the applicable distance selling regulations.
Return acceptance conditions
Returns are accepted only if the product is:
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unopened,
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unused,
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intact and in the same condition as it was shipped,
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complete with original packaging and components.
How to request a return
To start the procedure, send a message indicating the order number and products to return. You will receive instructions for the return.
Refund
Once the return is received and verified, we will proceed with the refund according to the technical methods and timing of the payment method used
